We partner with UPS to ensure a safe and timely delivery of your orders.
Enjoy complimentary UPS Ground shipping on orders $150+
Frequently asked questions
What is your lead time?
After placing an order, please allow up to 3 business days for your items to ship from our design studio. Once shipped, please allow an additional 1-5 business days for UPS to deliver your order.
Do you offer express shipping?
Yes, we offer UPS Next Day Air, 2nd Day Air, and 3-Day Select. Please select your requested express shipping option at checkout.
What is your cutoff time for express orders?
If you place an express order before 12pm EST, it will ship the next business day.
If you place an express order after 12pm EST, it will ship in 2 business days.
Where do you ship from?
NYC. All orders are shipped from our design studio in Greenpoint, Brooklyn.
Do you ship internationally?
We offer limited international shipping. Due to IATA restrictions around safety matches, we are unable to ship our matchboxes outside of USA and Canada. If interested in arranging an international shipment of our U Candles, please contact us for a quote.
Why is shipping to Canada so expensive?
We offer a $55 flat rate fee on all shipments to Canada. This is the DDP price which covers shipping, customs clearance, UPS brokerage fees, duties and taxes. Most shipments to Canada actually cost us over $55, but we pay the difference in order to reach our Canadian customer base.
Do you ship to P.O. boxes?
We do not use USPS to ship orders. If shipping to a PO box, be sure you are set up with Street Addressing to receive packages from UPS.
My tracking number doesn't show anything. Did my package ship?
Please allow 24 hours for tracking information to update. We have a daily UPS pickup at our studio, and our driver frequently does not scan at time of pickup. Tracking will register as soon as your package is scanned at a UPS sorting center.