• Matchbox Care Service
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Glaze Studio

Matchbox Care Service

$0.00
$0.00

Has the striking surface on your Glaze matchbox worn down? Is your matchbox in need of repair? You’ve come to the right place.

Select your requested service
Select your preferred service type
Select your matchbox model
Full-service details
  1. Add this service to your cart.
  2. Check out. Just pay for shipping.
  3. We will email you a prepaid UPS shipping label.
  4. Use the prepaid UPS shipping label to send us your matchbox. We'll return it once we've completed the striking surface replacement and/or repair.

Answers to FAQs below!
Self-service details
  1. Add this service to your cart.
  2. Check out. Just pay for shipping.
  3. We will ship your complimentary replacement striking surface.

Answers to FAQs below!
Available to all Glaze Customers
  • Regardless of where you purchased your Glaze matchbox, we will gladly accept your care service request.
Complimentary
  • We believe in creating products that are built to last. We hope you choose to not only display your matchbox, but also enjoy using it for years to come. Whether you require a striking surface replacement or repair, we've got you covered. Just cover shipping.
  • Insider tip: Add match refills to your cart along with this care request to offset shipping costs.
    Matchbox Care Service
    Striking surface replacement and repairs

    For full-service care requests

    • Add to cart

      First step, add this service to your cart.

    • Check out

      Just pay for shipping. We'll cover the rest.

    • Receive a UPS return label

      We will email you a prepaid return shipping label for you to send us your matchbox.

    • Drop off at UPS

      Package your matchbox and drop it off at UPS. We'll send it back to you once we've completed the refurbishment.

    Frequently asked questions

    May I add match refills to my cart along with this service request?

    Yes, we encourage it! You may add Match Refills and any other items from our assortment to your cart alongside this service request.

    I purchased my Glaze matchbox from another store. Is it still eligible for this service?

    Yes, all Glaze matchboxes are eligible for our care service.

    Why is this service complimentary?

    We believe in longevity and forever pieces. We want you to enjoy our products, not just display them. For these reasons, we gladly offer to replace the striking surface and cover repairs on us. It is truly a pleasure to receive a well-worn matchbox for refurbishment and give it continued life.

    How long does the full-service refurbishment take?

    7-10 days.

    May I replace the striking surface myself?

    Be our guest. Please select the self-service option above, and we will ship you a complimentary replacement striking surface. Please note, the old striker will leave a sticky residue that requires a bit of effort to fully remove.

    What our customers are saying

    Beautiful workmanship, very high quality, This is a must have for anyone that loves lighting candles, igniting a wood fire and so much more. Additional matchsticks come packaged in sweet little pouches that add a great touch, Love!

    Jonig G.

    I cannot think of a better customer service experience I have ever had. Bravo!

    Jill W.

    We thoroughly enjoy the matchbox. It is beautiful, just right for starting our wood stove, and a cherished gift from our daughter. 

    Tim P.

    Excellent, long burning

    Patrick F.

    I received my order today. You are wonderful. I loved the care and attention that went into the packaging. The product itself is flawless. Craftsmanship at its finest. Even the smell of the wood mixed with the matchsticks is amazing. Truly well done.

    Jack J.

    This candle is gorgeous! It looks amazing styled on top of a couple books or near some ceramics. I love looking at it. I probably won't light it but the company who makes it sells a "refill" so that's good to know. It arrived in a beautiful gift box so this would make a good gift as well.

    Vegas22

    Beautiful and well-made. I got this as a gift and it was a huge hit! The box is gorgeous, inside and out.

    Wendy M.

    I received my restored matchbox last week. You not only replaced the strike strip but also seem to have spruced it up a bit and made the mechanism slide more easil. Thanks for the extra care.

    Wendy G.

    Lovely box. Adds understated elegance to our guest bath, but would be nice anywhere. Matches that are included are very nice.

    Pril B.

    My favorite matches!!

    Chris M.

    Would highly recommend this product as a house warming gift or for your own home. Definitely coming back to purchase the other finishes as gifts!

    Lisa L.

    Beautiful. This candle is awesome. Very unique

    Kathy2020

    Love it! Love it! Love it! Craftsmanship is beautiful. Aesthetically pleasing to look at, and the inner tray's slide is so smooth.

    Oliveras1234

    WOW! The length is just right to light my cigars. they're beautiful, pleasing to look at.

    Oliveras1234