Matchbox Care Service
- Regular price
- Regular price
- Sale price
Has the striking surface on your Glaze matchbox worn down? Is your matchbox in need of repair? You’ve come to the right place.
- All refurbishment work is on us. Just cover shipping.
Available to all Glaze Customers
- Regardless of where you purchased your Glaze matchbox, we will gladly accept your care service request.
- Whatever it may be, we'll take care of it for you.
How does this work?
- Add this service to your cart.
- Check out. Just pay for shipping. We'll cover the rest.
- We will email you a prepaid UPS return shipping label.
- Package your matchbox and drop it off at UPS. We'll return it once we've completed the refurbishment.
Answers to FAQs below!
How does this work?
Add to cart
First step, add this service to your cart.
Just pay for shipping. We'll cover the rest.
Receive a UPS return label
We will email you a prepaid return shipping label for you to send us your matchbox.
Drop off at UPS
Package your matchbox and drop it off at UPS. We'll send it back to you once we've completed the refurbishment.
Frequently asked questions
May I add match refills to my cart along with this service request?
Yes, we encourage it!
I purchased my Glaze matchbox from a different store. Is it still eligible for this service?
Yes, all Glaze matchboxes are eligible for our care service.
Why is this service complimentary?
We believe in longevity and forever pieces. We want you to enjoy our products, not just display them. For these reasons, we gladly offer to replace the striker and cover repairs on us. It is truly a pleasure to receive a well-worn matchbox for refurbishment and give it continued life.
How long does the refurbishment take?
Please allow 7-10 days.
What if I'd prefer to replace the striker myself?
Be our guest. Please note that the old striker will leave a sticky residue that requires a bit of effort to fully remove. If you prefer to remove it yourself, please leave a note at checkout with striker specifications.
What our customers are saying
Beautiful workmanship, very high quality, This is a must have for anyone that loves lighting candles, igniting a wood fire and so much more. Additional matchsticks come packaged in sweet little pouches that add a great touch, Love!
I cannot think of a better customer service experience I have ever had. Bravo!
We thoroughly enjoy the matchbox. It is beautiful, just right for starting our wood stove, and a cherished gift from our daughter.
Excellent, long burning
I received my order today. You are wonderful. I loved the care and attention that went into the packaging. The product itself is flawless. Craftsmanship at its finest. Even the smell of the wood mixed with the matchsticks is amazing. Truly well done.
This candle is gorgeous! It looks amazing styled on top of a couple books or near some ceramics. I love looking at it. I probably won't light it but the company who makes it sells a "refill" so that's good to know. It arrived in a beautiful gift box so this would make a good gift as well.
Beautiful and well-made. I got this as a gift and it was a huge hit! The box is gorgeous, inside and out.
I received my restored matchbox last week. You not only replaced the strike strip but also seem to have spruced it up a bit and made the mechanism slide more easil. Thanks for the extra care.
Lovely box. Adds understated elegance to our guest bath, but would be nice anywhere. Matches that are included are very nice.
My favorite matches!!
Would highly recommend this product as a house warming gift or for your own home. Definitely coming back to purchase the other finishes as gifts!
Beautiful. This candle is awesome. Very unique
Love it! Love it! Love it! Craftsmanship is beautiful. Aesthetically pleasing to look at, and the inner tray's slide is so smooth.
WOW! The length is just right to light my cigars. they're beautiful, pleasing to look at.